McDonald’s · Quick-service restaurants
Service aligned with the customer’s procedures
At McDonald’s, kitchen operations follow clear processes. Coffee equipment servicing must also meet the chain’s requirements and fit the restaurant’s schedule.
Since 2006, we have adapted service to McDonald’s procedures. Scheduled work took place at night, leaving daytime for kitchen operations; when safety conditions change, we agree a new schedule with the customer.
Optima services Franke coffee machines, organising its engineers’ work in line with the customer’s procedures.
Work at agreed times
The team carried out scheduled coffee machine maintenance at night, keeping daytime available for other kitchen processes and restaurant operations.
Flexibility when conditions change
When the security situation required work to move to daytime, the schedule was adapted. The timing and sequence of maintenance are agreed with the customer and reflect operating conditions.
Specialists and spare parts
Optima’s regional specialists work wherever the restaurants operate. Access to the necessary spare parts supports scheduled maintenance and repairs.
The customer’s requirements shape how we organise our work.
How will service fit into your working day?
- When can maintenance take place at your venue?
- Which processes should an engineer take into account?
- How will your team respond if the coffee machine needs repair?
Find a solution
We will organise Franke maintenance around your venue’s schedule and operating processes.
Or call us now: 044 528 84 00
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