Service
Service that keeps your coffee running
Buying a coffee machine is the start of the journey, not the end. While the machine works, you earn. That is why we have one response standard nationwide.
01
The engineer arrives with parts and repairs everything on site.
02
Service is available in 12+ cities, wherever your machine is located.
03
Our engineers regularly train and receive certification directly from Franke.
How it works
01
The service centre in Kyiv takes your request and refers it to the nearest authorised service centre. We answer the phone — it is our unusual habit.
02
Describe the model and symptom. The engineer will assess the situation before setting out and bring the required parts.
03
In 12+ cities across the country, an engineer arrives within 4 hours with spare parts, not just to take a look.
04
Repair in one visit is our standard. We verify the result with a cup of espresso, not a signature on a form.
Scheduled preventive maintenance
Regular maintenance catches wear before it stops the machine: filters, seals and calibration. We will create a schedule for your customer flow and remind you when service is due.
Team training
Most callouts are not breakdowns but maintenance issues. We will teach your shift the daily routine: ten minutes a day saves hours of downtime.
How to get support
Send a hotline request. The service centre in Kyiv will take your call and refer it to the nearest authorised service centre. Describe the model and fault so the engineer arrives ready with a solution.
Authorised service centres operate across Ukraine. We will give you the exact address of the nearest one after your request.
Service hotline · Monday–Friday 9:00–18:00
050 355 80 43Coffee that works. We show you how.
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